COVID-19 Update:
Learn more about our 'Stay Well with Astadala' commitment, and our extended cancellation policy.

Best Rate Guarantee of Astadala Properties

Save Time, and Book with Confidence!

With our Astadala Best Rate Guarantee (BRG) you can make your booking experience on or on any Astadala properties websites as quick, easy, secure as possible, and be confident that you are receiving the best rate available on the web – Guaranteed!

If you find a lower rate within 24 hours of booking, submit a claim to us and we will match the lower rate and give you additional 10% reduction on that rate. Just submit a claim form and/or call us at +62 (361) 736928 (8 am - 5 pm [GMT+8], 7 days a week).

Your Benefits:

  • Save time: No need to spend time searching for better rates on any other websites.
  • Always feeling content: Be sure you have booked your room at the best available rate.

How It Works?

  • Make a booking on our official website.
  • If within 24 hours from the confirmed reservation date you find a comparable offer with lower and bookable online price, under the same conditions as those specified in Terms and Conditions, fill in the Best Price Guarantee Claim Form and send it to us with attached a "copy paste" of the web page which shows the lower price and the screenshot of the web page.
  • Within a maximum of 2 working days, you will receive a response from Astadala on behalf of The Seminyak Suite - Private Villa.
  • After checking that the lower rate on the other website complies with the Terms and Conditions, Astadala will send to you confirmation of the new reservation by e-mail, with the lower rate and an extra 10% discount on this lower price.
    • Your confirmed direct booking through this website: USD 200
    • Bookable rate found on another site: USD 180
    • Your final guaranteed rate: USD 180 – 10% = USD 162
  • If the application is not accepted by Astadala, as it doesn’t meet the necessary Terms and Conditions of our Best Rate Guarantee, Astadala will send you an e-mail justifying the answer.

Terms and Conditions:

  • The online rate found on another website is lower than the one you have previously confirmed through any of our official Astadala property websites;,,, and
  • The online rate found on another website needs to comply with the following conditions with regard to Astadala property booked best net rate:
    • same property
    • same villa type and bed type
    • same dates of stay
    • same sales conditions such as; the cancellation conditions, payment conditions, minimum stay, inclusions.
    • same number of guests
    • same currency
  • The compared net rates need to be inclusive of all taxes related to the room rate.
  • That lower rate must be bookable online.
  • Rates which will not be applicable for the Best Price Guarantee:
    • Negotiated rates, group rates, company rates, rates with availability on request.
    • Off-line rates or rates offered through systems different from the on-line web Terms and Conditions.
    • Discount rates offered to members of groups or individuals who meet previously-specified criteria, including members, seniors, government employees, or rewards members (if any).
    • Package rates that include the room and other components such as travel, car rental, entertainment, extra discounts and/or benefits, and/or non-breakfast meals.
    • Package or group add-on rates that extend the length of a stay.
    • Rates negotiated for stays extending beyond 30 nights.

When you can't claim BRG?

  • You are not yet made a direct booking with us (through villa's official website, villa's email or phone).
  • You made a booking through 3rd party/online agents/travel agents.
  • The claim is more than 24 hours since you confirmed your reservation.
  • The claim did not comply with the BRG Terms and Conditions.

Best Rate Guarantee Claim Form

Please Note:
Before you submit a claim, please make sure that your case meet the Best Rate Guarantee Terms & Conditions as described above.

Also, as the rates you find in other online booking websites:

If none of those apply, please send as much as details in your claim. It will help us to verify and speed-up the verification process.

Your existing Reservation Number (required)

Name on the Reservation (required)

E-mail (required)

Villa Type (required)

Website address (URL) where better price was found (required)

Screenshot of the webpage

(Accepted file types: jpg, jpeg, gif, png. Max. file size: 800kb)

Notes (please be specific)

Verification code


Astadala Best Rate Guarantee
We guarantee that you will pay the best possible rate for your villa. If you have reserved a villa through our website, and then show us that you could book the same villa, for the same dates, at a better rate, that is viewable and bookable on another website, we will match that rate plus give you an extra 10% discount.
Click this link to find out more.
Best Rate Guarantee
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